All of our Check-in are completed online prior to your arrival date. We will send a Pre Check-in email two weeks before your arrival date which must be completed before the day of arrival. Once completed you will receive an access code to your lodge, your wi-fi code, directions and other useful information. Check-In is from 4pm.

Each lodge has two parking bays allocated to it. We do have an additional parking area at the entrance to our park if your party has more than two cars.

The Security Deposit is £100 and the hold is taken at 12pm on the arrival date. Providing that there is no damage to the lodge after departure and that the terms are met, the hold will be released 3 days after departure.

Yes, the third bedroom in our Wentwood, Dean and Avon lodges can either be made into two singles or a king size bed. The second bedroom of the Royal lodges can also be configured this way. You will be asked this question in your Pre Check-in email.

Yes, we now allow EV Charging to be used at the EV Charging Point of your lodge when you have prepaid for your required units (kWh). Once you have purchased your required units, the Charging Point will be activated and will remain active until you have used the units, it will then automatically switch off. We only charge you what our electricity supplier charges us. We do not supply a charger and only UK 3 pin plug in chargers will work with our EV Charging Point socket.

Golf is not included with any bookings as Forest Hills Golf Club is a separate company to Forest Hills Holidays. Forest Hills Golf Club do offer discounted rates for our guests. Please contact them directly to make a booking on 01594 810 620.

We will decorate the lodges on the 2nd December 2024 and remove them on the 6th January 2025.

For every booking we offer free standard Wi-Fi which is capped at 5mbps per device. We also offer Superfast Wi-Fi which can be added to your booking prior to or during your stay for £7.50 per reservation. The expected speeds of the Superfast Wi-Fi are between 50mbps to 350mbps. We also have excellent telephone coverage with full 4g signal around our park.

Whilst robes and slippers are not included with the initial booking, we do offer them at an additional charge. More information can be found in the Pre Check-in email that you will receive two weeks prior to arrival.

We try to supply everything that you may need to cook in the lodge. Below is a list of all items that can be found: Large Plates x 1 per person* + 2 more Large Deep Plates x 1 per person + 2 more Side Plates x 1 per person + 2 more Bowls x 1 per person + 2 more Cutlery Serving Plates x 4 Glasses x 1 per person + 2 more Wine Glasses x 1 per person Flute Glasses x 1 per person Mugs x 1 per person Water Jug Chopping Board Large and Small Knives x 5 3 Saucepans (16cm, 18cm & 20cm) 2 Frying Pans (22cm and 28cm) 1 Deep Stockpot (8.5L) Bottle Opener/Corkscrew Grater Scissors Cooking Utensils: (Soup Ladel, Solid Spoon, Solid Turner, Slotted Turner, Whisk, Masher, Spatula, Peeler, Pizza Cutter, Can Opener, Tongs, Measuring Spoons) Oven Glove Salad Bowl 1L Measuring Jug Gravy Bowl Colander Washing up Sponge 2 Tea Towels *The per person numbers are based on maximum occupancy per lodge and not the number of guests on a booking. e.g. a 6 berth would have 6 Large plates.

We supply one hairdryer per lodge which can be found in the master bedroom.

We supply an Iron and Ironing board in each Lodge.

All of our lodges are equipped with a washing machine/dryer and a dishwasher, we supply 2 dishwashing tablets per lodge.

The Temperature of each Hot Tub is set to 38 degrees and we aim to have it at this temperature for the 4pm arrival. There are no controls to change the temperature, however, if you would prefer it to be higher or lower (maximum 39 degrees), please ask our Duty Manager and they will adjust it.

All of our Hot Tubs have a maximum capacity of 6 people.

All of our Hot Tubs are drained, cleaned and refilled for each new party. We use Bromine instead of Chlorine due to it being safer and less irritable on your skin. Each day our Duty Manager will check the levels of Water, Bromine and pH and adjust if required.

The Decking areas of our Avon, Dean, Wentwood and Royal Pet Friendly lodges are fully enclosed so that pets can roam around. Our garden areas are not enclosed and we asked that dogs are kept on leads in the gardens or public areas.

Yes, as of April 2024 we now offer direct bookings. You can search our booking search engine by clicking here.

If you are looking to book one of our lodges with an arrival date that is more than 35 days away, you will have to pay the standard deposit of 20% of the total accommodation cost (this may be reduced in a promotion offer if available at the time of booking). You will then have to pay the remainder of your balance no less than 5 weeks (35 days) prior to your arrival. If you are looking to book one of our lodges with an arrival date that is 35 days away or less, you will have to pay the total accommodation cost. This may still be partially or fully refundable after this time. Please see our Terms and Conditions for more information on cancellations.

You can cancel or move any booking made directly through ourselves by contacting us via phone or email. Charges may apply for cancelling a booking and a refund is subject to the Terms and Conditions of your booking and can vary depending on how close to the arrival date you cancel. Our Standard cancellation refund policy is: The initial deposit is non-refundable (this is usually 20% but may be reduced during promotional periods). 60 - 29 days from arrival: 50% of the total accommodation cost is non-refundable. 8 - 28 days from arrival: 85% of the total accommodation cost is non-refundable. 7 days or less from arrival: 95% of the total accommodation cost is non-refundable. If you have paid for Enhanced Cancellation Terms, please see the FAQ section on this. For all bookings made externally such as through AirBnB, Booking.com, Hoseasons or Vrbo, you will need to contact them directly to move or cancel a booking. To contact Hoseasons please call 0345 498 6060. Forest Hills Holidays can only cancel, move or refund bookings made direct through ourselves. Any bookings made through a booking agent are subject to the terms set by the booking agent and may be charged to make any alterations to the booking.

All of our lodges have fixed arrival and departure days of a Monday and/or Friday. We currently allow you to book the following combinations online: Monday - Friday Friday - Monday Monday - Monday (week or fortnight) Friday - Friday (week or fortnight)

We currently take bookings approximately 17 months in advance.

If you find the same holiday (which means the same type/model of unit and the same location with the same start and end dates) available on the same day you make your booking or would like to make a booking, at a lower price, we will only charge you that lower price. You will need to provide us proof of the lower price you have found by emailing us evidence (including the telephone number or the details of the website where the price can be confirmed) within 7 days of making your booking directly through us. The date of this evidence much match the date that you made your booking. We will not match any payment terms related to such booking. We will not be able to add any promotional discounts to any price matched rate. We have a dynamic pricing structure in place that automatically varies due to demand and occupancy on a daily basis. We cannot price match any holiday where the price is lower than the one that you have booked if it is before or after the date that you made the booking. This is because the price may have changed due to the influence of your booking or a cancellation in another model.

Our standard upfront deposit is 20% but this may be different if we are offering a promotional deal at the time where this deposit is reduced. Unfortunately, we will not price match a reduced upfront payment as there may be different terms and conditions to our own. Please be aware that if you book an accommodation at a low upfront rate through an external source, they may still pursue you for remaining costs if you cancel despite only paying the lower payment.

The Wyre Lodge is currently scheduled for 2026. The Wyre Lodges will be the final lodges to arrive on our park and bookings will be available once the first is on our park.

There may be several reasons for the online engine to show as unavailable. As of the 1st June 2024 we are 75% booked for the year so popular periods such as bank holiday weekends may be fully occupied. Please make sure you have selected a Monday and Friday as departure/arrival dates. There may also be so booking restrictions for when you are looking to book: - We close for 5 weeks from the first Monday of January for annual maintenance. - Over Christmas we only accept 7 nights (22nd to 29th 2025 and 21st to 28th 2026) We will also be adding more lodges throughout 2025. If you cannot find availability for your preferred dates, please email or call us and we can provide some more information.

We have a dynamic pricing structure in place that automatically varies due to demand and occupancy of our park as well as events and demand in the local area and higher/lower peak times of the year. Our prices are updated once per day. As we are currently a small park with less than 12 lodges, each booking that is made may influence a slight change in pricing for the same or similar model lodge. An example is that a two bedroom lodge may be more expensive at a particular time than a four bedroom lodge because we only have 1 two bedroom lodge available yet have 4 four bedroom lodges available. We do not use cookies to influence pricing, therefore, the price will not change because you have browsed our booking search engine in the past.